Protocol

The Relax Spa by Pevonia® offers a marvelously refined assortment of the finest spa experiences available worldwide to exceed your expectations. Please find below our Spa Protocol.

How can I choose the right therapy?
A professional Spa Therapist will evaluate your skin type and recommend the perfect treatment depending on what your skin and body needs.

When should I arrive at the Spa?
Please be sure to arrive at least 15 minutes prior to your appointment. Our desire is for you to thoroughly enjoy each and every minute of your visit at the Spa without any hindrance.

How should I dress?
Come as you like. Upon your arrival we will provide you with a luxurious robe and comfortable sandals. We suggest that you also bring your bathing suit.

What should I do in advance?
We recommend drinking plenty of water prior to your appointment to be well hydrated.

Cell Phones
To fully provide you with the experience of a lifetime, we request that you turn off all your electronic devices during your stay at the Spa.

Cancellations
We require cancellations and changes in schedule or treatment type to be made with a minimum of a 4 hour notice to avoid a 50% charge of the treatment, which will be charged either to your credit card or your room.

Payment Options
Depending on your preference, all Spa services can be charged to your room or to a credit card.

Special Needs
Since your safety is our utmost concern, we ask you to please notify the Spa Manager and your Therapist of any special assistance or medical conditions you may have, such as: allergies, high blood pressure, heart conditions, diabetes, pregnancy, etc. Driven by the need of protecting your health and your baby´s life, we reserve the right to provide our massage services to pregnant women or people with one of the medical conditions above mentioned. Breathless Spa by Pevonia do not provide therapeutic or rehabilitation massage services.